RETURNING OR EXCHANGING AN ITEM BOUGHT AT RAILTRAILS.ORG.AU
If you have received a faulty product or the incorrect product, we will provide a working correct product, or offer a refund. Simply email us at firstname.lastname@example.org within 30 days of receipt of the goods. Be sure to include ‘Product Fault’ in the subject line along with your contact details, order number and reason in the body of the email. Rail Trails Australia (RTA) reserves the right to request return of the faulty product at our expense.
Unfortunately, RTA cannot swap or refund products due to a change of mind or purchaser errors with sizing.
REFUND OF MEMBERSHIP
You can cancel your RTA membership at any time by doing this online or advising us via email.
Given the low cost of membership, there is normally no refund due to cancellation of membership. However, if you request a refund to us via email, we can provide a pro rata refund up for up to 9 months minus an administration fee of $5.
REFUND OF DONATIONS
If you have made an error in your donation to RTA (incorrect amount or in error), and you contact us via email about this error, we will refund you the incorrect amount.
I HAVE NOT RECEIVED MY REFUND.
Please allow 10 working days for a refund to appear in your bank account. If it has been longer than 2 weeks, please contact us and we’ll be sure to follow up your refund immediately.